We stand behind the integrity of our products and the health of our community. We understand that wellness is a journey and that every individual’s biological response is unique. If you are not satisfied with your purchase, we are here to help.
1. Our 30-Day Return Window
We offer a 30-day return window from the date of delivery for unopened products only. We accept returns on all unopened, factory-sealed bottles for a full refund (minus shipping costs).
2. Damaged or Defective Items
If your order arrives damaged, leaking, or with a broken safety seal, please notify us within 48 hours of delivery.
Please email a photo of the damaged item to heartstonemissouri@gmail.com.
We will ship a replacement immediately at no additional cost to you.
3. Non-Returnable Items
To ensure the safety and purity of our stock for all practitioners and patients, the following items are final sale:
- Items purchased during a "Sale" or "Clearance" event.
- Individual bottles from a bundle or "protocol pack" (unless the entire pack is returned).
- Gift cards.
4. How to Initiate a Return
To start a return, please contact our team at heartstonemissouri@gmail.com with your order number.
- Approval: Once your return is authorized, we will provide you with a Return Authorization (RA) number.
- Shipping: Customers are responsible for return shipping costs unless the item was damaged upon arrival. We recommend using a trackable shipping service.
- Processing: Once we receive and inspect your return, we will process your refund or credit within 5–7 business days.
5. Subscriptions
Subscriptions can be paused or canceled at any time through your account portal. To avoid being charged for your next cycle, please ensure cancellations are made at least 3 business days prior to your next scheduled ship date.
Health Disclaimer*
As a company founded by clinical providers, we encourage you to consult with your functional medicine practitioner if you experience an unexpected reaction. Often, a "healing crisis" or detox reaction can be mistaken for a product sensitivity. Our team is available to provide technical information to your doctor to help you navigate your protocol.
